Outsource your customer service: whitelabel in NL, EN, and FR.
ContactFeed is PackFeed's whitelabel customer service for online stores. Multiple team members and AI agents who know your brand, responding under your brand name in 3 languages (NL, EN, FR), with direct access to order systems and stock. No escalation chain. SLA of first response within 4 hours. Seamlessly combined with fulfilment.
Customer service isn’t a cost center. It’s your second chance at a great first impression.
Multiple team members and AI agents who know your brand, as if they were sitting in your office.
A 14-day onboarding in which we translate your tone of voice, FAQ, return policy, and exception rules into a playbook. From then on, we work inside your helpdesk tool: Gorgias, Zendesk, Freshdesk, or your own system.
A full team responding in your brand voice, not one shared queue.
We don’t work with generic scripts. For each brand, we build a playbook: tone of voice, FAQ, return policy, escalation rules. The team handling your tickets knows your products, not 50 other brands at once.
- WISMO & track-and-trace"Where is my order": the most common tickets, resolved fastest. Directly linked to SendFeed data.
- Order changes & refundsAddress changes, cancellations, refunds: handled in your shop, not forwarded.
- Returns coordinationReturn label, customer communication, refund triggered as soon as the package arrives at our DC.
- Product Q&ASizing advice, stock questions, product compatibility: answers straight from your brand playbook.
- Escalations & complaintsDefective products, late deliveries, unhappy reviews: handled with your policy as the compass.
- Reviews managementTrustpilot, Google, marketplace reviews: followed up, answered, and escalated to you where needed.
Customer service, by the numbers.
A permanently employed team, three languages, and an SLA on first response. Direct access to order and stock context. No escalation to your side needed.
- Permanentpermanently employed team
- NL / EN / FR3 languages at native or C2 level
- 4hSLA first response
- Liveorder and stock context
- Whitelabelunder your brand name
- 50+tickets/mo minimum
What brands ask about whitelabel customer service.
Short, honest answers to the four questions we get asked most, from starters with 50 tickets/month to brands with 10k+ contacts.
Prefer to talk it through? Request a customer service quote.
01 What is whitelabel customer service?
02 Which channels does ContactFeed support?
03 What is the SLA on first response?
04 Which languages do the agents work in?
Request a customer service quote.
We’ll let you hear how the team responds under your brand name, in whichever channel you prefer. Also check out customer service pricing.